Shipping policy
Shipping Policy
Average Delivery Times
After you place your order, we require 1–3 business days to process it. Most orders are processed within one business day, however, orders placed on weekends or holidays may require additional processing time.
Once your order has been processed, it will be dispatched and should arrive within approximately 8–10 business days.
While we work hard to ensure timely delivery, delivery times may occasionally vary depending on your location, shipping carrier delays, customs procedures, weather conditions, or other external factors beyond our control.
Shipping Your Order
Have you found the perfect piece or accessory from Isabel & Valentina? We want you to enjoy it as soon as possible.
To provide carefully selected boutique styles at accessible prices, we may occasionally consolidate shipments or use optimized fulfillment methods to improve efficiency and sustainability.
Our team works hard to process and dispatch orders as quickly as possible.
If you would like assistance regarding expedited processing options, please contact us at:
Our support team will be happy to assist you whenever possible.
Out-of-Stock Items
In the rare event that an item becomes unavailable after purchase:
• We may contact you regarding alternative options
• We may offer a replacement product, partial shipment, or delayed shipment
• Customers are responsible for responding promptly to these communications
Failure to respond to requests for confirmation or alternative selection may result in additional delays.
If applicable, available items may be shipped separately.
Order Cancellation
Orders begin processing shortly after purchase.
Because of this, cancellations may not always be possible once processing has begun.
If you wish to request cancellation, please contact us immediately at:
If your order has already entered processing or shipment stages, cancellation may no longer be possible.
Please review our Refund Policy for return eligibility.
Shipping Costs
We proudly offer:
Free Shipping on All Orders
No minimum purchase is required.
Please note:
• Additional costs caused by incorrect shipping information may be charged to the customer
• Re-shipping fees may apply if orders are returned due to failed delivery attempts or incorrect addresses
Origin Of Products
Isabel & Valentina works with a carefully selected network of global suppliers and manufacturing partners to offer elegant, comfortable, and thoughtfully curated boutique products.
Products may be fulfilled from multiple locations depending on availability and logistics.
Every product is selected with quality, style, and customer experience in mind.
Our goal is simple:
To bring beautiful boutique fashion directly to your doorstep at accessible prices.
Questions About Your Order?
Please review our FAQ page first, as many common questions are answered there.
Still need help?
Please contact:
Our support team aims to respond within 24 hours.
Responsibility For Collection Of Undelivered Parcels
If delivery is attempted and no one is available to receive the parcel:
• Your package may be held at a local collection point, carrier facility, or post office
• Customers are responsible for collecting parcels within the carrier’s specified timeframe
• Parcels returned due to non-collection may require additional shipping charges for re-delivery
If delivery disputes arise, customers may be required to provide supporting information while carrier investigations are conducted.
Thank you for shopping with Isabel & Valentina™