Privacy Policy

Last updated: June 06, 2026

Isabel & Valentina operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Isabel & Valentina is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we refer to "personal information," we mean information that identifies or can reasonably be linked to you.

We may collect:

• Contact details including your name, billing address, shipping address, phone number, and email address
• Payment information including payment method details and transaction information
• Account information such as login credentials, preferences, and settings
• Order and transaction history including purchases, exchanges, returns, and browsing activity
• Customer support communications
• Device information including IP address, browser type, and device identifiers
• Website usage information regarding how you interact with our Services

Personal Information Sources

We may collect personal information:

• Directly from you when you place orders, create accounts, or contact us
• Automatically through cookies and similar technologies
• Through service providers that support our business operations
• From partners or third-party services

How We Use Your Personal Information

We may use your information to:

Provide, Operate, and Improve Services

• Process payments
• Fulfill orders
• Provide shipping updates
• Manage returns and exchanges
• Personalize your shopping experience
• Improve website functionality

Marketing & Advertising

We may use your information to:

• Send promotional emails
• Show personalized advertising
• Display products based on browsing behavior or previous purchases

You may unsubscribe from marketing communications at any time.

Security & Fraud Prevention

We use information to:

• Prevent fraud
• Secure payments
• Detect suspicious activity
• Protect our customers and business

Customer Support

We use information to:

• Respond to support inquiries
• Provide order assistance
• Maintain communication regarding purchases

Legal Purposes

We may use information to:

• Comply with applicable laws
• Respond to legal requests
• Protect our legal rights

How We Share Personal Information

We may disclose personal information:

• With Shopify and service providers supporting website operations
• With payment processors
• With shipping and fulfillment partners
• With analytics and marketing providers
• When required by law
• During business transactions or corporate restructuring

Relationship With Shopify

Our store is hosted on Shopify.

Information submitted through our Services may be processed by Shopify and shared with third parties necessary to provide Services.

For additional information regarding Shopify privacy practices, please review Shopify’s privacy policy.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided information, please contact us.

Security & Retention

We implement reasonable security measures to protect personal information.

However, no security system is completely secure, and we cannot guarantee absolute protection.

We retain information only as long as necessary for operational, legal, or business purposes.

Your Rights

Depending on your location, you may have rights including:

• Access to your information
• Correction of inaccurate information
• Deletion requests
• Data portability
• Opting out of targeted advertising
• Restricting certain processing activities

You may exercise these rights by contacting us.

We may need to verify identity before processing requests.

Communication Preferences

You may unsubscribe from marketing emails at any time.

Please note that transactional communications relating to orders may still be sent.

International Transfers

Your information may be processed outside your country of residence.

Where required, we use appropriate safeguards when transferring information internationally.

Changes To This Privacy Policy

We may update this Privacy Policy periodically.

Updates will be posted on this page together with a revised "Last Updated" date.

Contact

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Email: help@isabelvalentina.com

Support Team: Isabel & Valentina Customer Support

Thank you for shopping with Isabel & Valentina™.