FAQs
Frequently Asked Questions
How long does shipping take?
Orders are typically processed within 1–3 business days.
Once shipped, delivery usually takes approximately 6–10 business days, depending on your location.
Once your order ships, you'll receive tracking information by email.
Do you offer free shipping?
Yes.
We currently offer free shipping on all orders with no minimum purchase required.
Where can I track my order?
Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
You can also contact us anytime at:
What if I ordered the wrong size?
Please review our sizing charts carefully before ordering.
If you believe you ordered the wrong size, contact us as soon as possible at:
We'll always do our best to help whenever possible.
What is your return policy?
We offer a return window according to our Refund Policy.
Returned items must:
• Be unused
• Have original tags attached
• Be returned in original packaging
• Meet our return eligibility requirements
Please review our Refund Policy for full details.
Can I cancel my order?
Because orders begin processing shortly after purchase, cancellations are not always possible.
If you need assistance, please contact us immediately:
Where are your products shipped from?
We work with carefully selected global suppliers and fulfillment partners to provide elegant boutique styles at accessible prices.
Products may ship from different fulfillment locations depending on availability.
My tracking hasn't updated. What should I do?
Tracking updates can occasionally take 1-3 days after shipment.
If your tracking hasn't updated for an extended period, please contact us and we'll gladly help.
I received a damaged or incorrect item. What should I do?
Please email us within 24 hours of delivery with:
• Your order number
• Photos showing the issue
• Description of the problem
We'll review your case and provide the appropriate next steps.
How do I contact customer support?
Our support team is happy to help.
Email: help@isabelvalentina.com
We aim to respond within 24 hours.
Is checkout secure?
Yes.
We use secure payment processing technology to help protect your personal and payment information during checkout.
Why shop with Isabel & Valentina?
Because we believe:
Elegance Has No Age
We carefully select boutique-inspired pieces designed to help women feel elegant, comfortable, and confident every day.